Frequently Asked Questions


Q)  I am interested in Personal Training, but unsure where to begin?

A)  We think that is one of the smartest questions anyone could ask! Our answer is simple, and right in front of you. We encourage you to watch all of out talented trainers as they work with their clientele on the training floor. Maybe you have decided by then that you have a preference of who you would like to work with. You may either directly approach your trainer of choice, or contact our Fitness Director to initiate your service agreement. Should you feel unsure where to begin, contact the Fitness Desk, or place a request through the Front Desk. All questions and concerns should be completely answered prior to your training sessions, leaving you secure in the knowledge that you have made the right choice.

Q)  Who should I speak with about my membership account?

A)  Member accounts are handled only through the Accounting Office.  This is the only location in the club where your account information can be fully accessed.  Member privacy and the security of your personal information are very important to us.  Therefore, front desk staff does not have access to all pertinent or secure areas of your account.

Q)  Can I email my questions to the Accounting Office?

A)  You sure can. Send an email to accounts@cordovaathleticclub.com and we will respond during business hours.

Q)  What are the hours of the Business and Accounting Office?

A)  Our office hours are Monday through Friday, 8:30am to 4:30pm.

Q)  What are my options for payment of my monthly membership dues?

A)  Members are asked to pay by EFT automatic draft.  EFT payments are drafted on or about the 5th day of each month.  If you elect not to use this convenient payment method, we will be happy to send you a monthly statement.  Please note that a nominal fee is charged to members who do not pay by EFT and who have not pre-paid their membership contract.  Personal checks may be placed in an envelope and dropped in the payment box near the front door.  This is a locked box that is only accessed by the Owner.  Please make sure your payment slip from your statement is included for proper posting.  Cash or credit card payments may be made at the front desk.

Q)  What is EFT and how does it work?

A)  EFT is a bank term for Electronic Funds Transfer.  You provide us with a voided check or an imprint of your credit card.  WE DO NOT ACCEPT DEBIT/CREDIT CARDS THAT ARE ATTACHED TO YOUR CHECKING ACCOUNT.

Q)  How do I make changes to my method of payment, address, phone number or name changes?

A)  You may stop by the front desk and pick up an "Update Member Information" form.  Front desk staff can make an imprint of your credit card.  You may drop the complete form in the payment box near the front door.  This is a locked box that is only accessed by the Owner.  Your account will be updated within 48 hours.

Q)  I paid for my membership in full.  How can I renew my membership?

A)  You will receive a renewal notice approximately 30 days before your membership is due to expire.  Upon returning this to the Accounting Office, we will complete a new membership agreement to reflect the choices you indicated on the renewal form.  You may drop the form at the front desk or call for an appointment with the Accounting Office.

Q)  I have questions about my membership agreement...

  If you are still within the original term of your membership contract: If you have already fulfilled the initial term (number of months you signed up for) of your membership contract:
Can I add someone to my membership? Yes, your spouse or school-aged children.  Please see our Membership Coordinators, they will help you with this.  Add-on fees do apply and your membership dues will increase accordingly. Yes, your spouse or school-aged children.  Please see our Membership Coordinators, they will help you with this.  Add-on fees do apply and your membership dues will increase accordingly.
Can I remove someone from my membership? Yes, however your rate will not change until you have fulfilled your contract term.  An Update Member Information form is available at the Front Desk. Yes, beginning the following month, your dues will reflect the change.
Can I cancel my membership? Not until you have fulfilled the original term of your membership contract, unless you relocate more than 25 miles away from our location.  Management decisions about eligibility are final. Yes, with 30 days notice by certified mail, as required by your contract. Our cancellation policy is governed by the State of Tennessee in TN Code 47-18-305. These policies must be applied to *all* and we strictly follow them.
What if I relocate? You may cancel with 30 days notice by certified mail, as required by your contract.  Proof of relocation is required.  Please contact the Accounting Office or refer to our Cancellation Request form.  The form is available at the Front Desk. Yes, with 30 days notice by certified mail, as required by your contract.  Proof of relocation is NOT required if you have fulfilled the original term of your contract.